1. Who this policy applies to
This policy applies to visitors to the Adlivoz website, people who contact us and clients or prospective clients who discuss Google Ads monitoring and optimisation services with us.
2. Information we may collect
We may collect your name, work email, organisation, role, phone number, enquiry details and any information you choose to include in a message to us.
If you become a client, we may also collect information needed to provide services, such as campaign objectives, account structure, competitor lists, reporting preferences and authorised platform access details.
3. How we collect information
We collect information when you email us, submit an enquiry, speak with us or provide access to business systems as part of an agreed service. The enquiry form on this static website prepares a local response message and does not transmit information unless you send it to us.
4. Why we use information
We use information to respond to enquiries, assess service fit, prepare recommendations, deliver agreed monitoring and optimisation services, manage client relationships, improve our offering and meet legal or administrative obligations.
5. Cookies and analytics
This static website does not set tracking cookies or run third-party analytics scripts. If analytics are introduced in the future, this policy should be updated to explain the tools used and the choices available to visitors.
6. Sharing information
We do not sell personal information. We may share information with trusted service providers, professional advisers or platform providers where this is needed to respond to you, provide services or comply with the law.
7. Google Ads and third-party data
Where services involve Google Ads or other third-party platforms, access is only used for the agreed purpose. You remain responsible for managing permissions within those platforms and ensuring you are authorised to provide account access.
8. Security
We take reasonable steps to protect information from misuse, interference, loss and unauthorised access. No website, email or platform connection can be guaranteed to be completely secure.
9. Access and correction
You may ask to access or correct personal information we hold about you. We may need to verify your identity before responding.
10. Retention
We keep information for as long as needed for the purpose it was collected, including to provide services, manage records and meet legal obligations. We may delete or de-identify information when it is no longer required.
11. Overseas disclosure
Some service providers or platform tools may store or process information outside Australia. Where relevant, we take reasonable steps to work with providers that maintain appropriate privacy and security practices.
12. Contact
For privacy questions or requests, contact [email protected].